1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses which are specified in check out page of the website - United Kingdom. Any shipments outside of territories above are not available at this time.
3. Delivery Time
An estimated delivery time is provided to you based on the table below. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfil your order within 15 business days of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on [Saturdays and Sundays].
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
|Shipping Zone||Delivery time|
|United Kingdom||3-5 business days|
For any single item purchased and for the 1st month of any subscription, the following policies apply:
- Items purchased between 1st-7th of the month will be dispatched on 8th of the month. For delivery time please see the table above.
- Items purchased between 8th-15th of the month will be dispatched on 16th of the month. For delivery time please see the table above.
- Items purchased between 16th-24th of the month will be dispatched on 25th of the month. For delivery time please see the table above.
- Items purchased between 25th-31st of the month will be dispatched on 1st of the next month. For delivery time please see the table above.
For 3 Months and 6 Months subscriptions, the following policies apply:
Subscription products purchased between 1st-15th of the month will be dispatched on 7th of the month starting from the 2nd month and onwards.
Subscription products purchased between 16th-31st of the month will be dispatched on 23rd of the month starting from the 2nd month and onwards.
If you purchase a 6 months subscription product and a single item product from the Games & Puzzles collection on 10th April, both of your products will be dispatched on 16th April.
Starting from 2nd month of the subscription, we will dispatch your product on 7th of each month on a regular basis.
4. Delivery Instructions
You can provide special delivery instructions by email on our Contact page.
5. Taxes and Customs Duties
Please note, orders outside European Union are subject to taxes and customs duties which are not included in the final price of your order.
6. Shipping Costs
Shipping costs are based on the country zone selected during the check out. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
7. Damaged Items in Transport
If there is any damage to the packaging on delivery, Contact us immediately.
If you have any questions about the delivery and shipment of your order, please Contact us.